Our Reservations Polices

Reservations are from 6pm - 9pm (Monday - Saturday) and 5.30pm - 6.30pm (Sundays)

Restaurant Offers 2 Hours Seating Time

Dress code for evening dinning is smart casual or smart

 

To make a reservation call  01708 731 107 (no admission for children after 5.30pm, except on Sundays)

A £10 deposit (per person) is required for reservations of 8 or more people. The deposit is then deducted from the final bill. If a person does not show up then the deposit (for that individual) is lost and not deducted from the bill.

Service Charge

Any reservations or walk-ins may incur a discretional 10% service charge

Celebration Cakes

There is a £10 charge for any cakes brought in and consumed and cut for sharing out. Customers are more than welcome to use the cake for candle blowing without being charged.

Large Reservations (12 people +)

 

Reservations of 12 people or more can only be provided with a set menu. To see the Set menu Click here

 

 

In order that we offer all our customers the best service, please ensure you arrive at the restaurant ready to be seated at the time of your reservation or earlier. If you arrive late then we reserve the right to late cancel your reservation or move you to a later seating time. Deposits held will not be refunded for cancellation caused by late arrival.

 

Tables are allocated on the day by the restaurant and although we do everything we can to allocate a table in your preferred area of the restaurant we cannot always guarantee this.

 

 

Cancellation & Refund Policy


Cancellation or amendment of all bookings must be made by calling 01708 731 107.


We require a 7 days notice for cancellation or amendments to bookings (which a deposit has been put down for), failure to cancel or amend your booking before the required notice period will result in non-refund of your deposit.

 

Raphael's reservation team actively manages the restaurant bookings by checking attendance and confirming reservations, normally on the morning of the booking. We reserve the right to cancel any bookings that are not confirmed.

 

 

The Restaurant Hours:

 

Monday to Saturday - 12pm - 10 30pm (last orders are at 9.00pm)

Sundays/Bank Holidays - 12pm -  8pm (last orders 7pm) 

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Opening Times 

Monday - Saturday 

12 - 10.30pm

Sunday

12 - 8.00pm 

No Kids Under the age of 12 after 5.30pm, Except on Sundays